Insurance is a traditional industry, one of the last ones to be transformed by digital. We are going to change that by launching a ground-breaking insurance solution for SME clients using the latest technology. This is a start-up business and we are looking to form an initial small team who will help set-up the business and support it through this initial stage to prove the concept. This is a rare opportunity to join an InsurTech business right from the start, especially one with the added resources of corporate backing.
We are developing an exciting new digital brand (Coverly) and we are located near London Bridge station in The Leather Market – deliberately not where you would expect a traditional insurance provider to be based! We are backed by Bibby Financial Services (BFS) who are a leading independent financial services partner to UK businesses providing finance solutions such as factoring and invoice discounting. BFS’s strategy is to extend into other financial services products and insurance is the latest venture. You would be an employee of Bibby Financial Services who will be trading under the Coverly brand.
Purpose of the role
The key purpose of the role is to provide amazingly good service to our prospective and existing customers. The insurance industry sometimes has the perception of being very old fashioned and formal. We will be professional but ‘without the suits’ - we want to be approachable, friendly and helpful. We want our customers to be reassured by any communications they have with anyone in this role whether by webchat, email or phone. You will be knowledgeable to answer all underwriting related questions for small businesses and able to take some referrals. Our team will be small to start with so this role will cover inbound and outbound sales, general enquiries, and generally assisting the broader team in this exciting new venture.
Key responsibilities and accountabilities
To ensure every communication received by the customer – web chat or call – is perceived as amazingly good
To support the underwriting process and provide knowledgeable support to customers on commercial insurance related matters
To represent our brand values and proposition so it is immediately obvious they are dealing with a new type of insurance organisation
To provide more broader support to the rest of the team when time permits
To convert enquiries into new sales
To make underwriting and pricing decisions within your authority
Overview of person
This person should be extremely positive, proactive, energetic and routinely go out of their way for customers. They should have a minimum 1 years’ experience in small commercial insurance (liability preferably). Previous role/s should have a track record of exceptional service dealing directly with customers. This candidate needs to be articulate, numerical, and quick thinking. Quality of spelling and grammar needs to be very strong and this person needs to be confident using webchat type technology and the phone. We will be a small team to start with and it will be ‘all hands on deck’ to set-up this exciting new business – this person needs to be comfortable and excited about this sort of opportunity and be prepared to work under pressure to help launch the business and make it a success.
Key knowledge and experience
Essential knowledge and experience
• Commercial Insurance
• SME industry
• Min 1 year’s experience in commercial insurance in customer facing role
• Liability insurance
• CII qualifications